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Disabled Services is a department that we have set up to assist those who are maybe a little less able to get about, elderly or even pregnant.

Disabled Services can be found just inside the main entrance to the event at the Information Point, a dedicated person will be on hand to assist with your needs.

A dedicated rest area is also available which has chairs for you to rest on.

We realise that sometimes it can be hard to get about for one reason or another and that people with disabilities are sometimes not catered for in the way that they should be.

At the London MCM Expo we will have available several wheelchairs for you to borrow to assist you around the event. To borrow one of these chairs you will need to leave an imprint of your credit card – your card WILL NOT be charged unless you fail to return the wheelchair. A fee of £300 will then be taken from your card.

We want everyone who attends the London MCM Expo to enjoy the experience and we are here to assist you in any way that we can. To assist with this we have devised a disability pass that will be issued to those attendees that have severe mobility problems and difficulty queuing.

If you have any questions please do not hesitate to contact:

Denise Baker - Disabled Services Coordinator

EMAIL Denise Baker at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

**Please do not email any other address with regards to Disabled Services information, please do not email the above address with any questions other than those related to Disabled services, if you have any other questions not relating to Disabled Services please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

When driving to ExCeL London follow signs for Royal Docks, City Airport and ExCeL. There is easy access from the M25, M11, A406 and A13.

Please contact the AA for information on planning your journey and 24-hour live traffic reports, by calling on +44 (0) 906 888 4322.

For a map of ExCeL London's location please visit www.streetmap.co.uk and search for ExCeL London by postcode - E16 1XL.

For Sat Nav purposes, we recommend using postcode - E16 1DR.

ExCeL London offers on-site car parking for 3,700 cars. Please click on Parking Facilities for more information.

The venue is located outside the Congestion Charge Zone but is included in the Low Emission Zone.

The Low Emission zone seeks to improve the air quality in the city by deterring the most polluting vehicles from driving in the area.

For more information regarding the scheme, vehicle compliance and possible payment, please visit Low Emission Zone Information

Cycling to ExCeL London?

We welcome those who choose to cycle to ExCeL and provide secure, CCTV monitored cycle parking racks both in our west entrance taxi drop off area and outside the main east entrance (subject to the area reopening in May 2010).

To plan an approved cycling route to the venue from your start point, please use this link for the Transport for London Cycle Journey Planner.

The Jubilee Line is recommended as the quickest route towards ExCeL and ICC London from Central London.

Alight at Canning Town to change onto the Docklands Light Railway (DLR) bound for Beckton (use stairs, escalators or lift up to the DLR platform). DLR trains toward the venue normally depart from platform 3.

Visitors should be aware that only DLR trains in the direction of Beckton serve ExCeL London - do not use DLR services in the direction of Woolwich Arsenal from Canning Town.

Visitors for ExCeL London are advised to alight at Custom House. If specifically attending an event in the ICC Auditorium, Capital Suite or Capital Hall, please alight at Prince Regent.

Please refer to specific joining instructions and web information for the event you are attending to ensure you alight at the most convenient on site station.

Public bus services 147 and 241 depart from bay B of Canning Town station to Custom House (access to the venue is via the DLR footbridge).

Additionally, a fully signposted walking route is provided from the main exit of Canning Town bus station for anyone who wishes to complete their journey to the venue by foot.

Blue directional signs guide you to the main west entrance of ExCeL London. The walk takes approximately 12-15 minutes.

ExCeL London and ICC London are located in zone 3. London Underground tickets are valid on the DLR. It is recommended to purchase a return ticket or All-Day Travelcard to avoid queuing on your journey home.

Single, return and Travelcard tickets can be purchased from the ticket machines at Custom House and Prince Regent Stations. These machines are also enabled for Oystercard ‘Pay As You Go’ top up.

Oystercard users are reminded to touch in and out at the card readers at DLR stations to avoid paying excess fares.

Eurostar

There is easy access to St Pancras International for high-speed Eurostar Services to Paris, Lille and Brussels.

For further information please visit www.eurostar.com.

ExCeL London is easy to get to from London's five main airports - London City, Heathrow, Gatwick, Stansted and Luton - via Docklands Light Railway (DLR), underground and mainline rail services.

London City Airport

Located 5-minutes from ExCeL London, by car or taxi, London City Airport offers direct access to over 30 European & UK destinations, with 350 flights per day.

Additionally, connect to ExCeL London by taking the DLR from the airport in the direction of Bank. Change at Canning Town onto a DLR service bound for Beckton.

For further information or to book a flight please visit www.londoncityairport.com

For further information on London's other airports please use the following links:

Heathrow

T: +44 (0)844 335 1801
www.baa.com/heathrow

Gatwick

T: +44 (0)844 335 1802
www.gatwickairport.com

Stansted

T: +44 (0)844 335 1803
www.stanstedairport.com

Luton

T: +44 (0)1582 405 100
www.london-luton.co.uk

OUR PARTNER HOTEL

*Novotel London ExCeL
ExCeL West | Western Gateway | Royal Victoria Dock | London | E16 1AA
Call: +44 (0)870 850 4560
Web: www.novotel.com

A new generation Novotel offering 257 new Novotel rooms. The Novotel London ExCeL hotel is located 150 metres from ExCeL's west entrance. The hotel features a spacious restaurant, a bar overlooking Royal Victoria Dock and on site parking. Additionally the Novotel Hotel offers a fitness room and facilities for disabled people.

For families the hotel is ideal with lots of outdoor space for playing. Children stay FREE including breakfast and receive 'Dolfi' goodie bags on arrival. There's a 'Dolfi' play area with a Playstation II console in the lobby and the children's menu in the restaurant comes with goodies for the kids.

Room Rates: From £89 per night for a Double room

*ibis London ExCeL
ExCeL West | Western Gateway | Royal Victoria Dock | London | E16 1AB
Call: +44 (0)800 587 3931
Web: www.ibishotel.com

The ibis London ExCeL with a prime location just 200 metres from the main entrance of ExCeL and three minutes walk from The ExCeL DLR station. Aimed at the budget-conscious traveller, the hotel is the ideal choice for those visiting the wide variety of exhibitions and events taking place at ExCeL. ibis provides 278 comfortable bedrooms at competitive prices, the hotel boasts facilities to cater for every guest with all spacious en-suite bedrooms offering power shower, colour TV, telephone and modern point.

As well as a 24-hour hot snack service available from the bar or reception, the hotel's 'La Table' restaurant offers a buffet of hot and cold meals and salad bar. The hotel also boasts an eight-hour breakfast service from 4am to midday for both early and late risers. ibis London ExCeL also offers the unique 15-minute guarantee - should a problem arise at any time night or day (for which the hotel is responsible), ibis promises to resolve the problem within 15 minutes.

Room Rates: From £79.00 per night for a Double room



*Crowne Plaza London - Docklands
ExCeL West | Western Gateway | Royal Victoria Dock | London | E16 1AL
TO BOOK A ROOM:
Call: +44 (0)870 990 9692
Web: www.londockexcel.crowneplaza.com

The Crowne Plaza London Docklands prides itself on offering professional, courteous service in a striking and modern environment. There is a choice of 210 rooms - many with stunning waterfront views - with direct dial telephones, modem point, satellite TV, ensuite facilities, air conditioning and tea and coffee making facilities. The Terra Restaurant offers contemporary, Mediterranean-influenced dining, while the Isle Bar serves mouth-watering latte, pastries and fresh, cold beer. The Quad Club provides guests with a purpose-built health and fitness facility, including a swimming pool and sauna.

Room Rates: From £89 per night for a Double room

*Custom House Hotel
ExCeL North | 272 - 280 Victoria Dock Road | Custom House | London | E16 3BY
Call: +44 (0) 20 7474 0011
Web: www.customhouse-hotel.com

The Custom House offers great value for money. In room facilities include hair dryers, tea-coffee making facilities & direct dial telephone. Ideally located for tourist and business travellers the hotel offers wire-less broadband access throughout, a complete health & fitness facilities including a swimming pool (small charge payable), car park facilities, an exciting range of restaurants and bars including Ho Lee Chinese Restaurant, Lighthouse Grill, Victoria Pub & Restaurant and conference facilities.

Room Rates: T.B.C.

HOTELS ON THE EXCEL COMPLEX
(Within 5 minutes walk of the Excel convention centre at the East entrance)
Please note that if you are staying in a hotel at the West end of Excel, the main boulevard is locked from 11pm at night which means you have to either walk around the side of the Excel centre to reach any of the West side hotels taking around 10 to 15 minutes or take a short cab ride.

*Ramada Hotel & Suites
ExCeL East | 2 Festoon Way | Royal Victoria Dock | London | E16 1RH
Call: +44 (0)870 111 8779
Web: www.ramadadocklands.co.uk

The Ramada Hotel & Suites offers 224 rooms and suites including a 96 seat full-service Waterfront Brasserie and Oval Bar. Other facilities offered by the Ramada include room service, parking, broadband connection in every room, multilingual staff and foreign currency exchange.

Just 4 minutes from the East Entrance of ExCeL, the Waterfront Brasserie at Ramada Hotel and Suites offers a wide choice of freshly made food, a stylish modern environment with a relaxed, informal atmosphere. Ideal for a breakfast get together, lunch or post-event dinner. The Oval Bar, at the hotel, serves a wide variety of international beers, wines, coffee and cocktails, with unbelievably comfortable sofas and seating, it's the ideal place to relax after the day!

Room Rates: From £89 per night for a Double room

*Travel Inn Capital Hotel
ExCeL East | Royal Victoria Dock | London | E16 1SL
Call: +44 (0)870 238 3322
Web: www.travelinn.co.uk

At the London Docklands (ExCeL) Travel Inn you're guaranteed fantastic value for money with "everything you want for a good night's sleep, guaranteed!" Whether you're staying for business, attending an exhibition or leisure, London Docklands (ExCeL) Travel Inn is the ideal base for your stay.

Less than a 4-minute walk from the East Entrance of ExCeL, the Travel Inn boasts 202 bedrooms, a variety of double, twin, family and wheelchair accessible. After a busy day, you're not far from 'everything you want for a good night's sleep!'. Bedrooms are all en-suite, offering the new comfortable "Hypnos" double beds, remote control TVs with radio alarm, spacious desk area with phones and complete wireless internet access , throughout the hotel, as well as tea & coffee making facilities.

The integrated 'Slice' restaurant serving breakfast, lunch and dinner and 'Slice' bar is open until 1am! With free onsite secure parking.

Room Rates: From £54.95 per night for a Double room